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Canon sued for not allowing customers to use scan or fax functions on multifunction devices if many printer models run out of ink. David Leacraft has filed a $5 million class action lawsuit against Canon USA, alleging that the company engaged in deceptive marketing and unjust enrichment practices.

Leacraft decided to sue the company after discovering that an all-in-one Pixma MG2522 printer it had purchased wouldn’t work as a scanner when the ink cartridges were low or empty. In addition, it is stated that the faxing features of some printers do not work when they run out of ink.

As you know, no ink is required to scan or fax documents. The complaint therefore highlights that these features should work regardless of ink levels, and the lawsuit involving more than 100 members seeks a reward of at least $5 million.

One of the alleged violations in the complaint is unjust enrichment. The lawsuit states that Canon has disabled these functions to increase profits by selling replacement ink cartridges. Other alleged violations are Canon’s breach of express warranties and failure to disclose important information. To further strengthen its claim, the complaint also includes evidence of how inkjet printers are being sold at or below cost, and the company expects to make a profit through the sale of ink cartridges.

It is stated that the problems have been reported since at least 2016. Support representatives have responded by stating that ink cartridges must be installed in the machine and must contain ink to take full advantage of the printer’s features.

A support representative on the Canon forum said, “The PIXMA MX710 should have all ink tanks installed and they should all contain ink. “If you try to print without ink or blank ink, you risk damaging the printer,” he said. In fact, this particular response is included as evidence in the case.

According to the complaint, the affected all-in-one printers include more than 20 models discovered so far. The class action lawsuit, filed on Tuesday, is pending court approval.


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Michael Lewis

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