It turns out that Apple applies back camera replacement for Face ID issues. This is very interesting because the lenses in the front and rear cameras are connected to each other.
A support document sent to Apple’s stores and repair centers revealed an interesting method for Face ID repairs. Apple tells its employees to do a hardware test to determine the need for rear camera replacement for the Face ID problem, making this change where necessary.
The necessity of changing the rear camera to solve the Face ID problem sounds pretty ridiculous to the ear, but this is not the first time we have heard it. Many iPhone X users on Reddit have stated that Face ID does not work when there is a problem with the back camera.
On top of that, a user who thought that the Face ID feature of iPhone X did not work well, went to the Apple Store for a change. Apple officials have changed the back camera of the device, True Depth camera and telephoto lens are working together linked. The entire description of the iPhone X user is as follows:
“I talked to the guy at the Genius Bar and told me that the cameras are connected, the lenses vary according to what they do, the working wide-angle lens is attached to the front camera, the telephoto is connected to True Depth, and both are not working.”
If you have a problem with your Face ID in your iPhone X, it’s a good idea to contact Apple Support. You can find out if your device needs to replace the rear camera by taking your iPhone X to an Apple Authorized Service Center.